Ashish's CV
Ashish Kannan
VP, Customer Success | Product & Technology Delivery
Profile summary
Strategic Vice President of Customer Success with 14 years shaping enterprise cybersecurity, artificial intelligence, and digital platform outcomes. Recognized for driving product-to-production lifecycles, cross-functional team leadership, and scalable infrastructure delivery across international markets. Committed to building secure-by-design systems and fostering long-term client retention.
Career highlights
Cybersecurity Infrastructure Delivery: Delivered mission-critical security infrastructure sustaining 99.9% uptime across authentication systems processing enterprise banking transactions at scale.
Agentic AI Solutions: Directed a team of 10 data engineers and a platform architect to deliver production agentic-AI and LLM solutions for enterprise clients.
Product Lifecycle Management: Owned roadmaps for two products at Dreambridge Global, contributing to annual revenue exceeding ₹1 Cr while overseeing cross-border delivery.
Project Management Certification: Maintained professional credentials as a PMP Certified Project Management Professional through the Project Management Institute.
Key skills
Professional experience
Reports directly to the executive leadership team while steering a cross-functional technical organization of 5 team leads spanning DevOps, Engineering, Platform, and Support. Defines the product-to-production lifecycle strategy for enterprise banking security, holding accountability for platform reliability, revenue growth, and account retention across global financial institutions.
- Architected the pi-Control security platform, establishing zero-trust access, multi-factor authentication for core banking, FaceID biometrics, and token-based auth SDKs deployed at enterprise banks including ICICI and Yes Bank.
- Delivered mission-critical security infrastructure sustaining 99.9 percent uptime across authentication systems processing 10 Cr+ transactions per day at 5,000 TPS, protecting login and payment flows for major banking applications and web portals.
- Steered the quantum-safe and post-quantum cryptography roadmap for authentication and access products, positioning the platform ahead of emerging cryptographic threat regulation in banking.
- Expanded managed revenue to ₹18 Cr annually with 20 percent ARR growth and 100 percent retention with zero churn, securing a flagship 7-year banking client now in active expansion.
- Defined a secure-by-design requirements-to-monitoring delivery process across DevOps, Engineering, Platform, and Support teams at a 2-release-per-month cadence.
Shaped agentic-AI and LLM delivery strategies, steering technical operations and client engagements from use-case definition through deployment across multiple enterprise implementations.
- Delivered an LLM-powered virtual broker avatar assistant for Entourage, supporting complex customer decisions alongside automated policy document validation.
- Built agentic-AI financial workflows for Integra, automating accounts-receivable and accounts-payable alerts, bank reconciliation, risk-positioning reports, and dashboards.
- Delivered a data lakehouse for Mounties featuring AI-driven data-quality reporting and correction capabilities.
Directed delivery operations for visual and virtual experience platforms targeting global enterprise brands. Oversaw cross-border execution for immersive digital tools focused on European markets.
- Owned roadmaps for 1 product contributing to annual revenue exceeding 1 Cr.
- Built the Pulse Sales Reporting platform for Apple Beats and a social media engagement optimisation tool.
- Delivered the Bible Notes application.
Guided enterprise account operations and client sales reporting infrastructure, steering delivery across concurrent high-value corporate portfolios.
- Delivered virtual conference solutions for Comex clients including Electrolux and Hitachi.
- Built enterprise guest-management and ERP platforms for Visa, Diageo, and Apple Beats, managing accounts valued at 1.5 Cr.
- Executed enterprise event and sales reporting software deployments across concurrent client accounts.
- Launched conversational chatbots for Star Sports and Pro Kabaddi League on Facebook Messenger.
- Delivered AR filter experiences for Gujarat Fortune Giants alongside web and mobile social fantasy platforms.
- Delivered high-visibility projects for Educomp, Sony IPL, eBay, and McDonald's by owning the full lifecycle across concurrent accounts.
- Managed and mentored 25 to 30 resources across developers, designers, QA, and account managers.
- Delivered an LLM-powered virtual broker avatar assistant for Entourage, helping brokers resolve complex customer decisions alongside automated document validation against changing policy rules.
- Built agentic-AI financial workflows for Integra that analyze enterprise financial data to automate accounts receivable and payable due period alerts, bank reconciliation, risk positioning reports, and dashboards.
- Delivered a virtual conference solution for Comex clients including Electrolux and Hitachi.
- Built enterprise resource planning and guest-management platforms for Visa, Diageo, and Apple Beats while managing delivery across concurrent accounts.
- Launched conversational chatbots for Star Sports and Pro Kabaddi League on Facebook Messenger.
- Delivered an augmented reality filter experience for Gujarat Fortune Giants and Social Fantasy and Kabaddi Fantasy platforms across web, iOS, and Android.
Education
Operations
Information Technology